Privacy Policy

Last Updated: December 3, 2024

At Business AI Voice (operated by HonorElevate), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website BusinessAiVoice.com, use our services, or interact with our AI voice systems.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Register for our services
• Fill out forms on our website
• Contact us via phone, email, or chat
• Interact with our AI voice assistant
• Purchase products or services
• Subscribe to our newsletter or communications

This information may include:

• Contact Information: Name, email address, phone number, business name, business address
• Account Information: Username, password, and other registration details
• Business Information: Industry, services offered, website URL, business hours
• Payment Information: Credit card details, billing address (processed securely through our payment processor)
• Communication Data: Messages, recordings, and transcripts from interactions with our AI voice system or support team

Information Automatically Collected

When you visit our website or use our services, we automatically collect certain information about your device and usage:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, click data, referral source
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to track activity and improve user experience

Voice and Audio Data

When you interact with our AI voice assistant:

• We record and store voice conversations for quality assurance, training, and service improvement
• Audio recordings are transcribed and stored in our CRM system
• Voice biometric data may be used to improve speech recognition accuracy
• You will see a notice informing you that conversations may be recorded before you begin speaking

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide, operate, and maintain our AI voice services
• Process your transactions and manage your account
• Set up and configure your custom AI assistant
• Schedule appointments and calendar bookings
• Send service-related notifications and updates

Communication

• Respond to your inquiries and provide customer support
• Send you technical notices, updates, and security alerts
• Communicate about products, services, and promotional offers (with your consent)
• Send newsletters and marketing materials (you can opt-out at any time)

Improvement and Analytics

• Analyze usage patterns to improve our services
• Train and improve our AI models and voice recognition
• Conduct research and development
• Monitor and analyze trends, usage, and activities

Legal and Security

• Comply with legal obligations and enforce our terms
• Protect against fraudulent, unauthorized, or illegal activity
• Maintain the security and integrity of our services

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf:

• GoHighLevel: CRM and marketing automation platform (data hosting and processing)
• Payment Processors: To process payments securely
• Cloud Hosting: To store and manage data
• Email Services: To send communications
• Analytics Providers: To analyze website and service usage

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government requests).

Protection of Rights

We may disclose information to:

• Enforce our Terms of Service
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Prevent fraud or other illegal activity

4. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our AI models and services

Specifically:

• Account Information: Retained while your account is active and for 2 years after account closure
• Voice Recordings: Retained for 1 year for quality assurance and training purposes
• Conversation Transcripts: Retained in CRM for the duration of the business relationship
• Payment Information: Retained as required by tax and accounting regulations

5. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your data in a portable format

Correction and Update

• Request correction of inaccurate or incomplete information
• Update your account information at any time

Deletion

• Request deletion of your personal information
• Note: We may retain certain information as required by law or for legitimate business purposes

Opt-Out

• Unsubscribe from marketing emails (click "unsubscribe" in any email)
• Opt-out of SMS messages (reply "STOP" to any text)
• Disable cookies through your browser settings

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access and delete personal information
• Right to non-discrimination for exercising your rights

European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights including:

• Right to access, correct, or delete your data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information below.

6. Security

We implement appropriate technical and organizational security measures to protect your information, including:

• SSL/TLS encryption for data in transit
• Encryption of sensitive data at rest
• Regular security assessments and audits
• Access controls and authentication
• Employee training on data security and privacy
• Secure data centers with physical security measures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

8. Third-Party Links

Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our services
• Improve user experience
• Provide targeted advertising (if applicable)

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our site
• Functionality Cookies: Remember your choices and preferences
• Targeting Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Us

13. Your Consent

By using our website and services, you consent to this Privacy Policy and agree to its terms.

Effective Date: December 3, 2024
Company: HonorElevate / Business AI Voice
Website: BusinessAiVoice.com